U.S. Citizen Services
The American Citizen Services (ACS) Unit
The Embassy considers the provision of services to American citizens one of its most important missions in Bangladesh. The American Citizen Services (ACS) Unit deals with matters concerning Americans traveling or residing abroad. These matters range from providing federal tax forms to issuing U.S. passports to registering the birth abroad of American citizens. While Consular Officers are required and prepared to assist their fellow citizens in a number of ways, there are some things they cannot do. A Consular Officer can neither perform marriages nor obtain the release of Americans from prison. However, in those circumstances, a Consular Officer can still provide some assistance.
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American Citizen Services
Phone and Email
Direct phone number during office hours: (880) (2) 882 3805
Switch board number: (880) (2) 885-5500, press "0" and then ask for American Citizen Services.
Email: dhakaACS@state.gov
Hours of Operation
Routine American Citizen Services Sunday - Thursday 1:00 - 4:00 pm
Emergency American Services: 7 days a week, 24 hours. For emergency service please call at (880) (2) 885-5500, then press “0” and then ask for the duty officer.