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Visa Services
 

U.S. Embassy Introduces Customer-Friendly Visa Application Process

The United States Embassy, Dhaka has established a customer friendly website www.USTravelDocs.com/bd where nonimmigrant visa  applicants can schedule their interview appointments. This new system simplifies fee collection and passport/document pick-up/drop-off services.  To learn more, please read this Fact Sheet.

The new website, supported by a new call center, will make applying for visas easier by providing information in both Bangla and English in a single location. Previously, applicants would apply online but schedule appointments in person at Saimon Overseas. While Saimon will still be our partner in document collection and passport return, applicants will now book interview appointments through our new website. They will be able to arrange both individual and group appointment bookings as well as obtain application instructions, important U.S. Embassy information, and answers to frequently-asked questions. The call center will enhance accessibility to information, enabling applicants to speak to a customer service representative in English or Bangla.

It will also be more convenient for applicants to pay their visa fees. Once they have filled out their visa applications and scheduled their interviews, they can then pay their application fees at select HSBC locations in Dhaka, Narayanganj, Sylhet, Mymensingh, and Chittagong. They can pay in cash (in dollars or taka), and will receive a fee receipt valid for one year. Please note that as of August 31, Standard Chartered is no longer providing fee receipts. However, applicants who purchased a Standard Chartered fee receipt less than one year ago may still use that fee receipt to apply for a visa. All fee receipts, whether from HSBC or Standard Chartered, are valid for one year. For the convenience of applicants located outside of Dhaka, Saimon has also expanded document collection and visa pickup services. Applicants can now retrieve their visas from Saimon offices in Chittagong and Sylhet in addition to the existing retrieval option in Dhaka.

Visa Inquiries

By phone:

Within Bangladesh: +88-09610202040

Hours: 8:00 a.m. to 8:00 p.m., Sunday through Thursday (excluding holidays)

From U.S.: +88-017039883466

Hours: Operational 24 hours a day starting Mondays at 5:00 a.m. and ending Fridays at 12:00 a.m.

By Email: support-bangladesh@ustraveldocs.com

No inquiries will be accepted by fax or post.

 

Click here to read our Customer Service Statement. | In Bangla (PDF 52 KB)

Hours of Operation

Schedule of Fees

NSEERS Information

Information on Biometrics

Fraud Warning

For reasons of security, visitors or visa applicants MAY NOT bring any Cell Phones, Cameras, CDs, VCDs, DVDs, Video Cassettes etc. into the Chancery.

Contact Us

  • Consular Section, U.S. Embassy Dhaka
    Madani Ave., Baridhara, Dhaka 1212, Bangladesh

    Phone:

    (880)(2) 5566-2000 
    (880)(2) 88-09610202040 (Visa Inquiries)
    (880) 017039883466 (from U.S.)

    Fax: (880)(2) 882-4449


    E-mails:
    Visa inquiries: support-bangladesh@ustraveldocs.com
    Visa Fraud, Malfeasance or Crime Tips: DhakaFraud@state.gov

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